Right of the traveller to change or cancel the booking
If the Traveler wishes to change or cancel the booking made on the basis of his/her request, it must be done in writing (by e-mail) so that the Agency can process the request. It is not possible to change or cancel the booking by phone. In case of cancellation of a confirmed booking, the date of receipt of the written cancellation in the working hours of the Agency is the basis for the calculation of the cancellation fee. If the written cancellation is received outside the working hours of the agency, the date of cancellation will be the next working day.
In case the Traveler wishes to cancel a confirmed reservation of private accommodation within 72 hours from the time of payment of the reservation and there are more than 31 days left until the beginning of the trip, the Agency will return the paid amount to the Traveler within 7 working days after receiving the cancellation request.
If the traveler requests a change in the number of persons, the date of the beginning or the end of the booked services of a fixed confirmed booking, and the change is possible to realize, the following conditions will be taken into account:
– More than 30 days before the beginning of the booked service and the booking amount is equal or higher than the first booked amount, the agency will charge only the price difference
– More than 30 days before the beginning of the booked service and the booking amount is less than the first booked amount, the agency will charge a handling fee of 25,00 EUR. The eventual price difference will be refunded to the client.
– 29 to 7 days before the beginning of the booked service and the booking amount is equal or higher than the first booked amount, the agency will charge only the price difference.
– 29 bis 7 Tage vor dem Anfang der gebuchten Dienstleistung und der Buchungsbetrag ist weniger als der erstgebuchte Betrag, wird die Agentur die Änderung gemäß dem Antrag des Reisenden realisieren, aber der Buchungsbetrag bleibt unverändert.
– No changes are possible from 6 to 1 day before the beginning of the booked service.
If the Traveler requests a change of the accommodation unit in the same object and the change is possible, the Agency will charge a handling fee of 25.00 EUR and any price difference. If the Traveler requests a change of the accommodation unit in another object, such change request will be considered as a cancellation. In this case, the cancellation conditions listed below will be observed.
If the requested changes are not possible to realize and therefore the traveler is released from the booking, the cancellation conditions listed below will be observed.
In the event that the traveler wishes to postpone his booking to another date, the first change of this type will be charged 25 euros. This rule is valid only for the first change. In the event that the guest requests to shift the dates twice for the same booking, the fee will be calculated as a percentage of the booking value.
In case the guest wants to make a change in the booking within 48 hours before the consumption, and the change is possible, the agency will charge processing costs of 15 EUR and possible differences.
In case the traveler has postponed the reservation to the next year without paying the cancellation fee, the more expensive cancellation fee will be charged if he/she requests the cancellation again.
Changes within less than 48 hours before consumption are usually not possible.
From the moment of firm booking confirmation, the cancellation conditions described below apply.
Best of Dalmatia will only consider booking cancellations received in writing (by email). The date on which Best of Dalmatia receives a written cancellation notice is the basis for calculating the cancellation costs.
Cancellation terms for reservations of private accommodation
For cancellations of private accommodation services the cancellation charges are as follows:
Cancellation terms for reservations of villas
For cancellation of villas the cancellation charges are as follows:
If, in case of cancellation of the booking, the traveler has the right to a pro rata refund of the amount paid, the agency will make this refund within 45 days. In case of cancellation of the reservation for which the Traveler had paid a deposit of 25-30% of the amount of the reservation and the cancellation costs are higher than the already paid amount, the Agency will issue the invoice for remaining cancellation costs to the Traveler according to the conditions of cancellation described in sentence 9 of these General Terms and Conditions. The Traveler is obliged to pay the invoice within 14 days after receiving it.
In case the Traveler has to cancel the booking within 7 days before the beginning of the service, the Agency offers him/her the possibility to find a new Traveler/Service User for the same booking, as far as it is possible (also depending on the Service Provider). In this case, the Agency requires him to pay only the actual costs caused by this replacement. The new user of the booking assumes all obligations arising from these General Terms and Conditions.
If the Traveler does not appear in the booked accommodation until midnight, on the day of the beginning of the accommodation, and he/she does not inform both the Agency and the Service Provider about his/her delay, the booking will be considered as cancelled, and the cancellation fees will be charged according to the above mentioned conditions. In case the actual cancellation costs are higher than the above mentioned costs, the Agency reserves the right to charge the actual costs to the Traveler.
In the event that the incurred cancellation costs are higher than the total booking amount, the Agency reserves the right to charge the Traveler for the actual costs incurred. The Agency will issue an invoice to the Traveler, which is due within the 14 days of receipt.
The Agency will not reimburse the Traveler for any costs incurred in obtaining travel documents or visas related to the booking cancelled by the Traveler.
Right of change and termination by the agency
The agency reserves the right to change a booking in case of extraordinary circumstances that cannot be foreseen, avoided or averted (see point 2.). Booked accommodation can be replaced only with prior notification of the traveler, and only with accommodation of the same or higher category and at the accommodation price on the basis of which the traveler confirmed the booking. If the replacement accommodation is possible only in an object of a higher category, the price of which is 15% higher than the price of the paid booking, the Agency reserves the right, in agreement with the Traveler, to require the Traveler to pay the difference in price. In case the paid accommodation cannot be replaced, the Agency reserves the right to cancel the booking, notifying the Traveler at least 7 days before the start of the service. In this case, the Agency is responsible for returning to the Traveler the entire amount already paid by him/her. In case of cancellation of a reservation by the Agency, the Traveler has no right to claim compensation from the Agency, the Agency is obliged to refund only the amount paid into the Agency’s account. If an adequate substitute cannot be provided on the day of the commencement of the service, the Agency will endeavor to provide the Traveler with information on possible substitute accommodations that are not part of the Agency’s offer and will refund the Traveler, in any case, the entire amount paid for the booking.